The staff at Ashburn Medical Centre are committed to providing the highest standards of care at all times and any concerns that arise regarding our standards are taken very seriously. We hope that if you have a problem you will use our complaints procedure. We believe that this will give us the best chance of putting right whatever has gone wrong and provide an opportunity to improve our practice. If you have a concern about the service you have received from any member of staff please let us know. We hope that most problems can be addressed easily and quickly at the time they arise. However if your concern cannot be addressed in this way and you wish to make a complaint we would like you to let us know as soon as possible. Verbal complaints can be given to any member of staff who will then pass onto the Practice Manager, and she will contact you as soon as possible to discuss in more detail. Alternatively you can request an appointment with the Practice Manager and this will be arranged at a mutually convenient time. If you wish to make a written complaint please address this to the Practice Manager and you will receive a written acknowledgement as soon as possible, ideally within 2 working days and a final written response within 20 working days. If it is not possible to provide a final written response within this timescale a holding response letter will be sent giving the reason for the delay. Information will also be included in the final response on the action to take if you are dissatisfied with this. For more information please ask for a copy of our “How to Make a Complaint” information leaflet from reception. If you are unable to collect a leaflet we would be happy to post this out to you.